01
Our Commitment
CommercialUK is committed to providing a safe, secure, and trustworthy environment for investors, businesses, property owners, and agents using our platform. This policy explains how we protect users, prevent fraud, and maintain the integrity of our commercial property marketplace.
About CommercialUK
CommercialUK is not a commercial estate agency. Instead, we provide a digital platform where registered property professionals, agents, owners, and investors can list, search, and promote commercial properties across the UK.
We are committed to protecting your personal information and property data
Ensuring that only legitimate property professionals, agents, and owners can advertise on our platform
Reducing the risk of fraud and malicious activity for all users
02
Verification of Agents and Owners
All agents and property owners who advertise commercial properties on CommercialUK are required to:
Provide accurate business and contact information
Be registered with a UK approved redress scheme or professional regulatory body where applicable
Complete platform verification and due diligence checks before listings go live
These steps help maintain a trustworthy marketplace for investors and businesses.
03
Staying Safe Online
CommercialUK takes online safety seriously. Users should be aware that, despite our best efforts, fraudulent activity can occur. To protect yourself:
We will never ask you for
Passwords or login credentials
Sensitive personal documents such as passports, bank details, or credit cards
Payments for platform access, property listings, or "exclusive" investment opportunities outside our official platform
Tips to stay secure
Always verify that the person or company you are communicating with is a registered agent or property owner listed on CommercialUK
Do not click on suspicious links or attachments in emails, messages, or texts
Only communicate through official CommercialUK channels when discussing property enquiries or investment opportunities
04
Recognising and Avoiding Fraud
Fraudsters may attempt to:
Advertise properties using fake or misleading information
Request upfront payments, personal details, or account credentials
Impersonate CommercialUK or registered agents
How to identify potential scams
Check that the property listing is on the official CommercialUK platform
Verify that the agent or property owner has completed our verification process
Be cautious of unsolicited emails, social media messages, calls, or SMS claiming to be CommercialUK
If you suspect fraudulent activity, do not provide personal information or make payments
Report any suspicious activity immediately to fraud@commercialuk.co.uk
05
Security Measures
CommercialUK implements robust technical and operational measures to safeguard your data and the platform:
Encrypted connections for all user data
Secure servers and restricted access to sensitive information
Regular monitoring of listings and communications for fraudulent or malicious activity
Internal procedures to quickly respond to suspected breaches or misuse
06
User Responsibilities
Users of CommercialUK are expected to:
Provide accurate, truthful, and lawful information when listing properties
Keep account credentials secure and confidential
Report any suspicious activity, scams, or security breaches promptly
Conduct independent due diligence before making investment or leasing decisions
07
Reporting Fraud
If you believe you have encountered a scam or fraudulent listing, please contact our team immediately:
Email: fraud@commercialuk.co.uk
Include: a description of the activity, links to listings, and any communications received.
08
Continuous Improvement
CommercialUK is committed to continuous monitoring and enhancement of our safety measures. We regularly:
Update verification and anti fraud processes
Train staff on detecting and preventing scams
Review platform security and data protection protocols
09
Legal Compliance
CommercialUK operates in accordance with UK law and relevant regulations regarding:
Data protection and privacy (GDPR and UK Data Protection Act 2018)
Anti fraud and anti money laundering legislation
Online safety and e commerce regulations
10
Notes
NOTES
Only verified agents and owners may advertise commercial properties
Users should never provide sensitive information or make payments outside official channels
CommercialUK monitors the platform to detect fraud and protect all users
Suspicious activity should be reported immediately